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beautiful face today in voice we love your beautiful bass so welcome again michaela with spectrum business yes thank you thank you so happy to be here with you this afternoon again my name is michaela i'm the recruiter for spectrum business um spectrum business supports our small to medium-sized business customers so that means any customer that has up to 400 employees at that work location our customer care center supports them so we hire in both our billing department and also our technical support department on the billing side um it is a call center position and we are answering questions about the customer's bill that means that that customer service uh positive attitude and also that experience supporting irate customers is very important and the reason for that is because 99 of the time our customers are not calling because they are happy about their bill so we are looking for candidates that have strong customer service experience uh so of course experience supporting irate customers and of course that maturity to navigate those very tough and difficult conversations and then on my technical support side our customer care representatives are providing that over the phone technical support fixing those network issues so majority of our calls are related to the internet and it's so very important for our customers because if they lose internet they're not able to process payments emails answer phone calls it completely interrupts their ability to run their business on a day-to-day basis which costs them dollars right so we want to make sure that they have no interruptions and we get their services back up and running quickly as quickly as possible because of that we do require some call center experience or technical experience or even that technical aptitude so if you have a background in troubleshooting or fixing internet problems or if you're just really tech savvy and understand how the internet works we'll give you a shot so we're excited definitely excited to have those positions rolling this year our next start date for the technical support team is april 30th i'm hiring for that position right now and where you would apply is jobs that's plural jobs.spectrum.com you can search all of our open positions but our position is titled technical support for spectrum business so you want to find that what i'll do is i'll also send a link over to my wonderful team over there at acc so that you always have access to that now if you look at that website and maybe all center isn't for you right because it is a tough job call centers you're getting those back-to-back calls sometimes you get a break in between sometimes you don't we average about 60 calls a day we require strong multitasking skills because you are navigating between several different databases and talking to the customer at the same time so if there is uh if there is uh maybe something else you're interested in maybe you're more advanced in networking there is so many different uh opportunities in austin that you can pursue so if you uh put their location in austin texas you'll show all of our open positions if you look at that and maybe some of our opportunities aren't what you're looking for you can sign up for our job alerts and when a position you are looking for is posted it'll notify you and send you an email so uh those are the two opportunities that i'm hiring for at the moment we have tons of growth opportunities so everyone starts as a tier one agent in our position they are able to progress to tier two and tier three and then those enterprise positions that you see there those field ops positions that you see there a lot of my employees will also progress to those positions as well so just as easy as you see those opportunities posted there is as easy as it is when you hit your 12-month mark you can apply to any position in the entire company which is really really cool so when we mention growth opportunities i tell my candidates all the time uh the growth opportunities the ball is in your court you don't have to ask anybody for permission to apply you don't have to meet these crazy requirements and you don't have to wait for somebody to retire after like 30 years right so on that if you're open to progressing your career in telecommunications i t customer service even media if you're interested in media all of those positions are uh are listed there so um another great thing that i wanted to highlight is that that is our residential call center so you also can apply to that position so if you're more entry level you can apply to that one yeah that's ours right there small business technical support one of the things i wanted to highlight spectrum has done i don't know if anybody knows but we have increased our pay rate for all of our hourly positions which is really great so that means uh now our new new entry wage our minimum wage is 18 per hour so any position at the entire organization is going to be at least 18 an hour if it's in customer operations um but our department because we we support small business customers we offer a little bit more than that so the starting new starting rate for our billing team is 18.50 per hour and then for our technical support position it's 19.75 per hour and we have committed to increasing that rate minimum rate to twenty dollars an hour next year for 2022. so that means that each of our teams is going to get at least another dollar so that means next year we'll be at 19 and 19.50 for our billing reps and probably 21.75 for or 20-75 for our technical support team so we are excited about these new rates we know that the cost of living in austin continues to increase and our organization is at the forefront of uh trending those new rage and wages so we're excited about that of course we have awesome benefits we offer medical dental and vision as well as 401k the company matches up to six percent and you're fully vested at only three years you do get that um pto sick time and vacation time that three different buckets that you accrue within the first six months of working with the company we have discounts on everything that you can think of home appliances travel expenses if the world really reopens movie uh tickets all kinds of stuff uh tuition reimbursement daycare assistance as a pre-tax option literally every category of your life we have a a resource that you can take advantage of in addition to that and my personal favorite is um we do offer free cable and internet to all of our employees from day one and that does include the premium channels so hbo cinemax although and even some of these sports channels as well so we're excited about all of the uh benefits and perks and also new break that we're offering for our employees again we are hiring for our technical support class to start on april 30th that wreck is up now i'll have a uh event scheduled a virtual hiring event scheduled for april 7th so put that on your calendar that's april 7th and um and so when austin of course i'll send trish and sandra and ruthie uh those details as well i'll never forget him so any question that that's all i have for for now any questions for me