Change Account Email

Changing your account email in SignNow is a straightforward process that helps you keep your digital identity up to date without losing access to your documents, templates, or subscription. Whether you’re updating your contact information, switching organizations, or simply want a new login, this guide will walk you through every step. We’ll also cover what happens after you change your email, how to manage organization memberships, and how to transfer documents, templates, or admin rights if needed. If you encounter any issues, SignNow’s support team is always ready to help.

Understanding Email Changes in SignNow

Your email address is the core identifier for your SignNow account. It’s used for logging in, receiving notifications, and managing your documents and templates. When you change your email, SignNow ensures that your account, subscription, and cloud integrations remain intact. However, it’s important to note that your new email must not already be registered in SignNow, either as a user or as a signer. This helps maintain account security and prevents conflicts. After the change, your old email will still appear in audit logs for actions taken before the update, preserving your document history and compliance records.

Before You Change Your Account Email

Before starting the email change process, make sure your new email address is not already associated with any SignNow account. This includes accounts created as signers or through invitations. If your new email is already in use, you’ll need to choose a different one or contact SignNow support for guidance. Also, be aware that changing your email will remove you from any organizations you belong to, and invites sent to your old email will no longer appear in your account. If you’re part of a team or organization, coordinate with your admin or team members to avoid disruptions.

Step-by-Step Guide: Changing Your SignNow Account Email

Follow these steps to update your SignNow account email quickly and securely. The process is designed to be user-friendly, and you’ll receive a verification email to confirm the change. Let’s walk through the process together.

How to Change Your Account Email in SignNow

1. Access Your Account Settings Navigate to the Settings page Click on your profile icon at the top right of your SignNow dashboard and select My Account. Alternatively, you can go directly to your personal info settings.
   
2. Go to the Settings Tab Find the email change option In the left-hand menu, click on the Settings tab. Here, you’ll see your current email address and a Change link next to it.
3. Initiate the Email Change Open the change email modal Click the Change link next to your email address. A pop-up window will appear, prompting you to enter your new email and current password.
   
4. Enter New Email and Password Provide your new email and verify your identity Type in your new email address and your current account password. This step ensures your security and confirms your intent to change the email.
5. Verify Your New Email Complete the process via email confirmation Check your new email inbox for a verification message from SignNow. Click the verification link within thirty days to finalize the change. If you don’t verify within this period, your email will not be updated.

What Happens After You Change Your Email

Once you’ve verified your new email, your SignNow account will continue to function as usual. Your subscription, connected cloud services, and all your documents and templates remain accessible. The only changes are:

• Your old email will still appear in audit logs for actions taken before the change, ensuring compliance and traceability.
• Invites sent to your old email will no longer show up in your account. If someone sends a document to your old email, you can still sign it as an external signer, but it won’t appear in your main dashboard.
• If you were part of an organization with an enterprise subscription, your membership will be removed. You’ll need to be re-invited by an admin if you wish to rejoin under your new email.

If you experience any issues or have questions, reach out to SignNow Support via Live Chat or Support Ticket.

Managing Organization Memberships and Invites

Changing your account email affects your participation in organizations and how you receive document invites. After the change, you’ll be removed from any organizations you were a member of. To regain access, ask your organization admin to re-invite you using your new email address. Additionally, any pending or future invites sent to your old email will not appear in your account. If you expect to receive important documents, notify your contacts of your new email to avoid missing critical requests.

Changing Email for Subscription Users

If you’re part of a SignNow subscription managed by an admin, the process for changing your email is slightly different. You’ll need to create and activate a new free trial account with your desired email address. Then, the subscription admin must remove your old email from the user list in the Admin Console and add your new email. Please note that documents and templates are tied to specific email addresses and will not transfer automatically. For more details, visit the SignNow pricing page or contact support for assistance.

Transferring Admin Rights and Subscription to a New Email

If you’re an admin and want to transfer your admin rights and subscription to a new email, you have two options:

• Change your account email using the standard process described above.
• Transfer your admin status and subscription to a new account. To do this, create a new SignNow account with your desired email, activate it, then log into your old account and use the Admin Console to submit the new email for transfer. This will move your admin rights and subscription to the new account. For step-by-step instructions, see the dedicated support article.

Remember, documents and templates do not transfer automatically with admin rights. You’ll need to move them separately as described below.

How to Transfer Documents and Templates to a New Email

Documents and templates in SignNow are linked to your email address. If you’re changing emails and want to keep your files, follow these steps to transfer them to your new account. This process uses SignNow’s team and shared folder features to ensure a smooth migration.

Transferring Documents and Templates to a New Email

1. Create a New Team Set up a team under your new account Log in with your new email and go to the Teams section. Click Create New Team, name your team, and invite your old email as a member. If you want to transfer both documents and templates, enable the Shared Documents folder.
   
   
2. Accept the Team Invite Join the team from your old account Log in to SignNow with your old email and accept the invitation to join the team. This gives your old account access to the shared team folder.
3. Move Templates to Shared Folder Transfer templates from old to new account From your old account, go to your template folder and select the templates you want to transfer. Click Move in the right-hand panel, then select the team or shared folder as the destination.
   
4. Create Copies in New Account Finalize the transfer in your new account Switch to your new account, go to the team or shared folder, and locate the transferred templates. Click More and then Create a Copy to add them to your new account’s personal templates.
   
5. Contact Support for Subscription Transfer Get help with moving your paid subscription Once your documents and templates are transferred, contact SignNow support to assist with transferring your paid subscription to your new email address. Visit SignNow Support for help.

Frequently Asked Questions

Related articles