Delete Your Account

Deleting your signNow account is a significant decision that impacts your access to documents, templates, and personal data. Whether you’re moving to a new platform, consolidating accounts, or simply taking a break, it’s important to understand the process, implications, and steps involved. This guide will walk you through everything you need to know — from preparing your data and canceling subscriptions to deleting your account on both web and mobile apps. We’ll also address special cases for organization members, subscription owners, and team participants, ensuring you have a smooth and secure experience.

Understanding Account Deletion and Data Privacy

Account deletion in signNow is designed to comply with strict data privacy regulations, including GDPR. When you delete your account, all your stored documents, templates, and personal information are permanently erased from our servers. This action is irreversible — once completed, your data cannot be recovered. We highly recommend reviewing your stored files and exporting any important documents before proceeding. Your privacy and data security are our top priorities, and the deletion process is structured to ensure only you can authorize this action by logging in and confirming your intent.

Before You Delete: Preparing Your Account and Data

Before initiating account deletion, take time to prepare your account and safeguard any information you may need in the future. Here are some essential steps:

• Download Important Documents: Export all documents, templates, and audit trails you may need for legal, business, or personal reasons. Once your account is deleted, these files cannot be recovered.
• Export Audit Trails: If you require a record of document activity, download audit trails from the Audit Trail section.
• Disconnect Integrations: Remove any connected integrations or cloud storage services to ensure a clean break.
• Notify Collaborators: If you work with teams or organizations, inform your collaborators about your departure to avoid workflow disruptions.

Canceling Your Subscription Prior to Deletion

Deleting your account does not automatically cancel your subscription. To avoid ongoing charges, you must cancel your subscription before proceeding with account deletion. The cancellation process varies depending on how you purchased your subscription:

• Web Browser: Cancel via the Admin Console in your account settings. For step-by-step instructions, refer to our subscription cancellation guide.
• iOS: Cancel through your Apple ID in the iTunes & App Store settings. Follow Apple’s official instructions or visit Apple’s support page for details.
• Android: Cancel via the Google Play Store under Subscriptions.

Note: If you are part of an organization or manage multiple seats, additional steps may be required before cancellation. See the sections below for more details.

How to Delete Your Account on Web

Once your subscription is canceled and you’ve backed up your data, you can proceed to delete your account via the web platform. Here’s how:

• Log in to your signNow account.
• Click your account icon at the top-right corner and navigate to My Account > Settings.
• Scroll down to find the Delete My Account option.
• Follow the prompts to confirm your intent. You may be asked to contact support@signnow.com to finalize the deletion.

Important: Once deleted, all your documents, templates, and personal data are permanently erased. Double-check that you have exported everything you need before confirming.

How to Delete Your Account on Mobile Apps (iOS & Android)

Due to GDPR and privacy regulations, account deletion on mobile apps must be performed by the user. The process is similar on both iOS and Android, but the interface may look slightly different. Here’s how to delete your account on each platform: On iOS:

• Log in to your signNow app.
• Tap Account from the sidebar menu.
• Select Delete Account & Clear Data.

On Android:

• Open the signNow app and tap the Account icon in the sidebar.
• Choose Delete Account & Clear Data.

Warning: This action is permanent and will erase all your documents and personal data. Be sure to download any files you wish to keep before proceeding.

Special Cases: Organization Members and Subscription Owners

If you are part of an organization or manage a subscription with multiple seats, there are extra steps to ensure a smooth transition and prevent disruption for other users:

• Organization Members: Ask your Admin to cancel the subscription and remove you from the organization. You can check your membership status in the Admin Console.
• Subscription Owners (Multiple Seats): Before deleting your account, transfer Admin rights to another user. This can be done by contacting support@signnow.com or using the Admin Console. Failing to transfer Admin rights will expire all subordinate subscriptions, though users can still access and download their documents independently.

Always ensure your subscription is canceled and Admin rights are transferred before deleting your account to avoid unintended service interruptions for your team or organization.

Leaving Teams and Managing Shared Documents

If you are a member or owner of any Teams within signNow, you must leave all Teams before deleting your account. Leaving a Team will unshare all documents and templates you previously shared, returning them to your personal folders. This step is crucial to ensure that shared resources are properly managed and that your departure does not disrupt ongoing workflows for other team members.

To leave a Team, navigate to the My Teams section in your account settings, select the relevant Team, and choose the option to leave. Confirm your decision, and repeat for each Team you belong to before proceeding with account deletion.

What Happens After Account Deletion

Once your account is deleted, all your documents, templates, audit trails, and personal data are permanently erased from signNow’s servers. This action cannot be undone. You will lose access to all features, integrations, and any connected cloud storage or payment services. If you attempt to log in after deletion, you will not be able to recover your account or its contents. For privacy and compliance reasons, signNow does not retain any of your personal data after deletion. If you need to use signNow again in the future, you will need to create a new account from scratch.

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