Request a Refund

Need to request a refund from signNow? Whether you’re a new customer, a subscriber who’s dissatisfied, or you’ve received an incorrect invoice, signNow offers a clear and supportive process for refund requests. This guide will walk you through eligibility, types of refundable and non-refundable cases, step-by-step instructions for submitting your request, and special considerations for iOS and Android subscriptions. You’ll also find guidance for invoice disputes and direct support contact options, ensuring you feel confident and informed every step of the way.

Eligibility for Refunds

Refunds are available to new customers or subscribers who are dissatisfied with signNow services, as well as to those who have received an incorrect invoice. To be eligible, you must submit your refund request within 30 days of receiving your invoice. Refunds are typically processed within two weeks to one month, depending on your subscription type. However, certain cases are classified as non-refundable under signNow’s Terms of Service (see clause 18). If you’re unsure about your eligibility, it’s always best to review the Terms of Service or reach out to signNow support for personalized assistance.

Types of Refundable and Non-Refundable Cases

Refundable cases generally include situations where you are a new customer dissatisfied with the service, or you have been billed incorrectly. For example, if you accidentally purchased the wrong subscription or were charged for a service you did not use, you may be eligible for a refund.

Non-refundable cases are outlined in the Terms of Service and may include scenarios such as requests made after the 30-day window, or cases where the service was used extensively before the request. To avoid disappointment, always check the specific terms or contact support for clarification before submitting your request.

How to Request a Refund

Requesting a refund from signNow is straightforward. If you purchased your subscription directly through the signNow website, you can contact support within 30 days of your invoice date. The support team will review your request and process eligible refunds within the standard timeline.

For web-based subscriptions, start by logging into your account and navigating to the subscription management area. If you worked with the signNow Sales Team and paid via invoice, your account admin should email support@signnow.com to initiate the cancellation and refund process.

For detailed instructions on canceling your subscription, see our cancellation guide or access the Admin Console as shown below:

Once in the Subscription section, you can review your plan and initiate cancellation if needed:

To proceed, click the cancellation link and follow the on-screen instructions:

Refund Request Timeline and Processing

After submitting your refund request, signNow support will review your case and respond as quickly as possible. Most refunds are processed within two weeks to one month, depending on your subscription type and payment method. You’ll receive confirmation and updates via email. If your request is denied due to non-refundable circumstances, support will provide a clear explanation. For the fastest resolution, ensure you provide all relevant details, such as your account email, invoice number, and the reason for your request.

Requesting a Refund for iOS and Android Subscriptions

If you purchased your signNow subscription through the Apple App Store or Google Play, the refund process is managed by Apple or Google, not signNow directly.

For iOS (Apple App Store) purchases:

• Cancel your subscription through your device’s App Store settings. Navigate to your profile, tap Subscriptions, select signNow, and tap Cancel Subscription.
  
• To request a refund, visit reportaproblem.apple.com, sign in with your Apple ID, select Request refund, and choose the relevant subscription.
  

For Android (Google Play) purchases:

• Open the Google Play Store on your device, go to Subscriptions, select signNow, and tap Cancel Subscription. Then, follow Google’s refund process as outlined in their support documentation.

Remember, refunds for mobile purchases are subject to Apple’s or Google’s policies and timelines.

Understanding Refunds for Invoice Disputes

If you believe you’ve received an incorrect invoice or have been charged in error, you can dispute the invoice and request a refund. Contact signNow support within 30 days of receiving the invoice, providing your account details and a clear explanation of the issue. The support team will investigate and respond with a resolution. For cases involving payments collected via signNow’s payment integration (such as Stripe), please provide transaction details to expedite the process.

Contacting signNow Support for Refund Assistance

If you have questions about your eligibility, need help with the refund process, or want to check the status of your request, the signNow support team is here to help. You can reach out via email at support@signnow.com or use the live chat feature on the signNow website. For the fastest service, include your account email, invoice number, and a brief description of your issue. Our team is committed to resolving your concerns quickly and ensuring your experience with signNow is positive.

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