Upload a Logo for Custom Branding

Custom branding is a powerful way to reinforce your organization’s identity every time you interact with clients, partners, or team members through signNow. By uploading your organization’s logo, you ensure that your brand is front and center on documents, emails, and throughout your signNow experience. This guide will walk you through everything you need to know about uploading a logo for custom branding, from eligibility requirements to troubleshooting tips, so your organization always puts its best face forward.

Understanding Custom Branding in signNow

Custom branding in signNow allows organizations to personalize their account by displaying their unique logo on documents and emails. This feature is available to users on Enterprise and airSlate Business Cloud plans, providing a professional and cohesive look across all communications. With custom branding, your recipients will instantly recognize your organization, building trust and reinforcing your brand identity at every touchpoint. Whether you’re sending contracts, agreements, or internal documents, your logo will be visible, making every interaction unmistakably yours.

Eligibility and Access Requirements

To take advantage of custom branding, your organization must be subscribed to an Enterprise or airSlate Business Cloud plan. If you’re unsure about your current plan or want to explore available options, visit our pricing page for more details. Only users with Admin or Superadmin roles can upload or change the organization logo. Additionally, to see the logo on documents and emails, you must be added as a Member in the organization’s User Management tab. This ensures that branding is applied consistently and securely across your organization’s assets.

Preparing Your Logo for Upload

Before uploading your logo, it’s important to prepare an image that meets signNow’s recommended specifications. For best results, use an image with a ratio of 115x60 pixels or less. Supported file formats include JPG, GIF, PNG, and JPEG, and the file size should not exceed 2 MB. A well-prepared logo ensures crisp, professional display across all platforms. If your logo appears blurry or stretched, try resizing it to fit the recommended dimensions. Keeping your logo simple and clear will help it stand out in both documents and emails.

Step-by-Step Guide: Uploading Your Organization Logo

Uploading your organization’s logo in signNow is a straightforward process. Follow these steps to ensure your brand is represented everywhere it matters:

1. Access My Organizations: Log in to your signNow account and click on My Organizations in the lower-left side panel.
   
2. Go to Admin Panel: In your organization list, click Go to Admin Panel next to the relevant organization.
   
3. Navigate to General Info: In the Admin Panel, select the General Info tab from the sidebar.
   
4. Add Logo: Click the Add Logo button to open the upload modal.
   
5. Upload Your Image: Click Upload Image and select your prepared logo file from your computer. Supported formats and size limits are displayed for your convenience.
6. Preview and Apply: Review how your logo will appear in organization emails and accounts. If satisfied, click Apply to confirm. If not, click Back to upload a different image.
   

Once applied, your logo will be visible in your organization’s documents and emails, providing a consistent branded experience for all users.

Previewing and Applying Your Logo

After uploading your logo, signNow provides a preview feature so you can see exactly how your branding will appear in emails and on documents. This step is crucial for ensuring your logo looks sharp and professional in all contexts. If the preview doesn’t meet your expectations, you can easily go back and upload a new image. Once you’re happy with the appearance, simply click Apply to finalize your branding. Your logo will now be displayed across your organization’s signNow communications, reinforcing your brand with every interaction.

Managing User Roles for Branding Visibility

It’s important to understand how user roles affect branding visibility in signNow. Only Members of an organization will see the organization’s logo on documents and emails. If you’re an Admin or Superadmin managing multiple organizations, you can upload and change logos for all organizations you oversee. However, to ensure your documents and emails display the correct branding, you must add yourself as a Member in the organization’s User Management tab. This step is essential for consistent branding across all communications.
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Customizing Email Branding with Your Logo

signNow enables you to extend your branding beyond documents by customizing the emails your organization sends. In the Admin Panel, navigate to the Email Customization tab to access a suite of branding options. Here, you can:

• Add your organization’s logo to outgoing emails
• Adjust the logo’s position (left, center, or right)
• Customize the call-to-action button colors
• Add a custom footer signature

You can preview changes in real time, send a test email to see how your branding appears in an actual inbox, and restore default settings if needed. This ensures your emails always reflect your organization’s identity. If you need to unlock advanced email branding features, contact our sales team for more information.

Troubleshooting Logo Upload and Display Issues

If you encounter issues while uploading or displaying your logo, there are several steps you can take to resolve them:

• File Format or Size Errors: Ensure your logo is in JPG, GIF, PNG, or JPEG format and does not exceed 2 MB.
• Blurry or Distorted Logo: Resize your logo to the recommended 115x60 pixel ratio or less for optimal clarity.
• Logo Not Displaying: Confirm you are added as a Member in the organization’s User Management tab. Only Members see the organization’s branding on documents and emails.
• Changes Not Appearing: Try refreshing your browser or clearing your cache. Sometimes, updates may take a few moments to propagate across all devices.
• Permission Issues: Only Admins or Superadmins can upload or change logos. If you don’t see the option, check your user role or contact your organization’s administrator.

By following these troubleshooting steps, you can quickly resolve most logo upload and display issues, ensuring your organization’s branding is always visible and professional.

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