Resending Invitations and Expiration Issues

Managing document signing invitations efficiently is crucial for keeping your workflow on track. In SignNow, you have powerful tools to control how and when your signers receive invites, set expiration dates, and ensure timely completion. This guide will walk you through everything you need to know about invitation expiration, resending invites, changing expiration dates, and troubleshooting common issues — so you never miss a signature deadline.

Understanding Invitation Expiration in SignNow

When you send a document for signing in SignNow, each invitation comes with an expiration date. This feature ensures that documents are signed within a specific timeframe, keeping your agreements timely and secure. By default, invitations expire after a set period, but you can customize this window to fit your needs. Expired invitations prevent signers from accessing the document, but you can always extend the expiration or resend the invite to keep the process moving. Understanding how expiration works helps you maintain control and avoid unnecessary delays.

How to Set Expiration Dates and Reminders When Sending Invites

Setting expiration dates and reminders at the time of sending an invite is simple and ensures your signers are prompted to act before deadlines. When you click Invite to Sign on your document or template, access Advanced Options via the gear icon to configure expiration and reminders. You can choose how many days the invite remains active (up to 180 days) and schedule automatic reminders to nudge signers before the deadline. These settings can also be saved as defaults for future use, streamlining your workflow for recurring documents.

Manually Resending Signing Invitations

If a signer hasn't responded or missed the original email, you can manually resend the invitation at any time. Simply locate your document in the Documents section, click on the signer's greyed-out email under the document name, and select Resend Invite from the dropdown menu. Confirm your action in the pop-up window, and a fresh email notification will be sent to the signer. This is especially useful if the original invite was overlooked or ended up in a spam folder.

Changing the Expiration Date of an Existing Invite

Need to give your signer more time? You can change the expiration date of an invite even after it’s been sent — or even if it has already expired. Click on the greyed-out email under the document name, then choose Change Expiration. Adjust the new expiration date as needed, and your signer will be able to access the document again. This flexibility ensures you never have to start the process over due to an expired invite.

Handling Expired Invitations

If an invitation expires before your signer completes the document, don’t worry — you have options. You can either resend the invite or extend the expiration date directly from the document’s signer dropdown menu. This allows you to quickly reactivate access for your signer without having to recreate the invitation or document. Keeping track of expiration statuses in your Documents dashboard helps you stay proactive and avoid unnecessary delays.

Setting Up Automatic Reminders for Signers

Automatic reminders are a powerful way to keep your signing process on schedule. When sending an invite, use the Advanced Options to schedule reminders at intervals you choose — for example, a reminder a few days after sending, recurring reminders, or a final reminder before expiration. These reminders are sent via email and help ensure your signers don’t miss their deadlines. For recurring documents or templates, you can save your reminder settings as defaults, making future sends even more efficient.

Troubleshooting Common Invitation and Expiration Issues

• Signer didn’t receive the invite: Ask them to check their spam or junk folder. If needed, use the manual resend feature to send a new notification.
• Invite expired before signing: Use the Change Expiration option to extend the deadline, or resend the invite to reactivate access.
• Multiple reminders not working: Double-check your reminder settings in Advanced Options when sending the invite. Make sure reminders are scheduled as intended.
• Signer email address is incorrect: Cancel the invite and send a new one to the correct email address to avoid confusion.
• Bulk invites and expiration: When sending bulk invites, each recipient’s invite will follow the expiration and reminder settings you configure in the template. Monitor bulk invite statuses in your designated folders for easy tracking.

Frequently Asked Questions

Ready to streamline your signing process? With SignNow, you have full control over invitations, expiration dates, and reminders — ensuring your documents are signed on time, every time. For more advanced features or to explore our plans, visit our pricing page and discover how SignNow can transform your document workflow.

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