Change Admin Email and Transfer Subscription

Managing your SignNow account often means adapting to changes — whether you’re updating your admin email, transferring subscription ownership, or ensuring your documents and templates move with you. This comprehensive guide walks you through every step of changing your admin email, transferring your subscription, and managing related account transitions in SignNow. With clear instructions and visual aids, you’ll be able to confidently handle account changes while keeping your workflow uninterrupted.

Understanding Admin Email and Subscription Management in SignNow

Your admin email in SignNow is the primary point of contact for account management, billing, and user administration. The admin account holds the keys to your subscription, user seats, and organizational settings. When you need to change this email — perhaps due to a role change, company transition, or security reasons — it’s important to follow the correct process to ensure a smooth handover. SignNow provides dedicated tools for updating your admin email, transferring subscription ownership, and managing user roles across subscriptions, organizations, and teams. Understanding these distinctions will help you choose the right path for your needs.

Changing the Admin Email Address

If you simply want to update the email address associated with your admin account (without transferring ownership to a different user), SignNow offers a straightforward process. Visit the dedicated help article for step-by-step instructions. This method is ideal if you’re staying in your admin role but need to update your contact information due to a name change, new company email, or similar reasons. For more significant changes, such as transferring admin rights to a new person, see the next section.

Transferring Subscription to a New Admin Account

Transferring your SignNow subscription to a new admin account is a secure process designed to protect your organization’s data and billing information. This is especially useful if you’re leaving your company, changing departments, or need to hand over account management to a new team member. The process involves creating and activating a new account with the desired email, then using the Admin Console in your current account to initiate the transfer. The new admin will inherit subscription management rights, including user seat allocation and billing controls.

How to Transfer Your Subscription to a New Admin Email

1. Create and Activate a New Account Set up the new admin email in SignNow Start by creating a new SignNow account using the email address you want to transfer the subscription to. You can sign up for a free trial here. Make sure to activate the new account by following the verification instructions sent to the new email.
2. Access the Admin Console in Your Old Account Navigate to the subscription management area Log in to your current (old) admin account. From the SignNow dashboard, click on Admin Console in the bottom left corner. This is your central hub for managing users, seats, and subscription details.
3. Initiate the Subscription Transfer Submit the new admin email for transfer Within the Admin Console, look for the option labeled Change Email Address for this Account. Enter the new email address you created in Step 1. Click Submit to begin the transfer process. The system will prompt you to confirm the change and will transfer admin rights and subscription ownership to the new account.
4. Confirm and Complete the Transfer Finalize the process and verify access After submitting the new email, check both the old and new email inboxes for confirmation messages. Once the transfer is complete, the new admin account will have full control over the subscription, including billing and user management.

The images above illustrate the subscription management interface and the modal dialog where you enter the new admin email. These visuals help you identify the correct sections in the SignNow dashboard and ensure you’re following the right steps.

Changing Subscription User Email

If you need to update the email address for a user under your subscription (not the admin), the process is slightly different. First, create and activate a new SignNow account with the desired email. Then, as the subscription admin, log in to the Admin Console, remove the old user email from the user list, and add the new email. Please note that documents and templates are tied to specific user emails and will not transfer automatically. This ensures document security and compliance with privacy standards.

Steps to Change a Subscription User’s Email

1. Create and Activate a New User Account Register the new email in SignNow Sign up for a new SignNow account using the email address you want to assign to the user. Activate the account by following the verification instructions.
2. Remove the Old User Email Update the user list in the Admin Console Log in as the subscription admin and navigate to the Admin Console. Find the user whose email you want to change, and remove their old email from the list of added users.
3. Add the New User Email Invite the new email to the subscription Click Add User and enter the new email address. The user will receive an invitation to join the subscription. Once accepted, they will have access to the subscription features, but their documents and templates from the old email will not transfer.

Transferring Admin Rights Across Subscription, Organization, and Teams

SignNow distinguishes between admin rights for subscriptions, organizations, and teams. Each entity has its own management area and transfer process. For example, you might be the admin for your subscription (handling billing and seats), for your organization (managing branding and reporting), or for a team (overseeing document sharing and collaboration). Transferring admin rights ensures continuity when roles change or when someone leaves the company. Below, you’ll find step-by-step instructions for each scenario, along with interface images to guide you.

How to Transfer Admin Rights in SignNow

1. Transfer Subscription Admin Rights Move subscription management to a new admin Open your Admin Console and go to the Subscription tab. Tap on Transfer, enter the new admin’s email address (who should not already have subscription admin rights), and confirm the changes.
   
2. Transfer Organization Admin Rights Assign organization management to another admin Navigate to the My Organizations tab. Click the ... button near the organization name, select Cancel My Management Rights, and assign management rights to another admin in the pop-up window.
   
3. Transfer Team Ownership Hand over team management and shared resources Go to the My Teams tab, open the relevant team, and click ... near the member’s email. Choose Transfer Team Ownership and complete the transfer in the pop-up window. You will be removed from the team, and all your shared documents and templates will be returned to you.
   

Transferring Documents and Templates to a New Account

Documents and templates in SignNow are tied to specific user emails for security and compliance. If you’re changing your admin email or transferring your subscription, you may also need to move important documents and templates to the new account. This process involves creating a team, sharing folders, and making copies to ensure nothing is lost during the transition. Below is a detailed guide with visual references to help you through each step.

How to Transfer Documents and Templates

1. Create a New Team Set up a shared workspace for transfer Log in to your new account, go to the Teams section, and click Create New Team. Name your team and invite your old email address as a member. If you need to transfer both documents and templates, enable the Shared Documents folder for your team.
   
2. Accept the Team Invite Join the team from your old account Log in to SignNow with your old email address and accept the team invitation. This step connects both accounts within the same team, allowing for document sharing.
3. Move Templates to Shared Folder Transfer templates from old to new account From your old account, go to your template folder, select the templates you want to transfer, and click Move on the right-hand panel. In the pop-up window, select the Team or Shared Folder as the destination.
   
4. Create Copies in New Account Finalize the transfer by copying files Switch to your new account, go to the Team or Shared Folder, and locate the transferred templates. Click More and then Create a Copy to fully transfer the files to your new account.
   

Important Considerations and Limitations

When changing admin emails or transferring subscriptions in SignNow, keep these key points in mind:

• Documents and Templates: These are tied to specific user emails and do not transfer automatically with admin or subscription changes. Use the team and shared folder method to move them.
• Billing and Payment: Subscription transfers do not automatically update payment methods. If you need to change billing details, visit the SignNow pricing page for more information or contact support.
• Security: Only verified accounts can receive admin rights or subscriptions. Ensure the new admin email is fully activated and verified before initiating any transfer.
• Role Management: You can add secondary admins in some cases without removing yourself, providing flexibility during transitions.
• Support: For complex migrations or if you encounter issues, reach out to SignNow support for personalized assistance.

Related articles